Contacts
How to Reach Us
The team behind thegates2.ca is always glad to hear from our readers. Whether you have a question about one of our sports betting or casino reviews, spotted an inaccuracy, or simply want to share your experience, the best way to get in touch is by email:
When writing to us, please include as much relevant detail as possible — for example, the name of the review or article you are referring to — so we can address your message quickly and accurately.
What You Can Write About
We welcome messages on a wide range of topics, including:
- Questions about our content — if something in one of our reviews, guides, or comparisons is unclear, we are happy to explain our reasoning and methodology.
- Corrections — the Canadian sports betting and online casino market changes fast. If you notice outdated information (bonus terms, licensing details, payment options, etc.), please let us know and we will verify and update it.
- Feedback — your suggestions help us decide what to review next and how to improve our coverage for Canadian players.
- Partnership requests — operators, affiliates, and media representatives interested in working with thegates2.ca are welcome to reach out with a brief description of their proposal.
Response Time
We read every message we receive and do our best to reply within a few business days. Please note that response times may be slightly longer during weekends and Canadian public holidays. If your message is urgent — for example, a factual error in a review — mention this in the subject line and we will prioritize it.
Questions About Your Casino Account
Please keep in mind that thegates2.ca is an independent review and information website. We are not a gambling operator, and we do not process deposits, withdrawals, or bets of any kind.
For any issues related to your player account — including deposits, withdrawals, bonus crediting, wagering requirements, account verification, or self-exclusion at a specific casino or sportsbook — you need to contact that operator's own customer support team directly. You will usually find their live chat or support email in the "Help" or "Support" section of the casino's website. Only the operator has access to your account data and can resolve these matters.
Need Help With Gambling?
Gambling should always remain a form of entertainment. If you feel that betting is starting to affect your life, your finances, or your relationships, confidential help is available across Canada.
ConnexOntario offers free, confidential support and referrals for problem gambling, mental health, and addiction services. You can reach them through their website at www.connexontario.ca, where you will also find options to connect by phone, chat, or text, 24 hours a day, 7 days a week.
Support services are available in every province and territory, and reaching out is always free and anonymous. If you are unsure where to start, ConnexOntario can direct you to the right resource for your region.